FAQs
Frequently Asked Question
Welcome to our FAQ section! We’ve gathered answers to the most common questions. If you don’t find what you’re looking for here, feel free to reach out to us directly — we’re always happy to help!
How long does it take to process my order?
- Pre-orders: All pre-orders approximately take 6-8 weeks to ship. You will be the *FIRST* to get it. Please note Pre-order timing is uncertain and we are not responsible for delays, however your order is guaranteed and will be prioritized :)
- Regular orders: Processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Will I receive an order confirmation by email?
Almost immediately after you place an order, you will receive a confirmation email stating that the order has been placed and you will receive another email once the order is being shipped.
What do I do if I haven’t received a confirmation email?
Please check your spam or junk folders. Please ensure you’re entering the correct email when you place an order. If you cannot locate your confirmation email, please contact support@madebytheword.com
Do you ship internationally?
YES! We ship worldwide! International shipping (outside the US) times vary depending on the destination, typically ranging from 10-21 business days. Please note that any customs fees or taxes are the responsibility of the customer. Please check your country’s custom office to see if there are any additional costs prior to completing your purchase.
Do you accept refunds or exchanges?
All sales are final, and we do not accept returns or exchanges at the moment. However, if you receive a defective or damaged item, please reach out to us within 7 days support@madebytheword.com with your order number and a photo of the issue.
What method of payments do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
How can I become an affiliate or wholesale partner?
Visit our Affiliate Program or Wholesale Information pages for details on how to apply and join our community.
How do I sign up for the newsletter?
Sign up for our newsletter to be the first to receive exclusive offers, product updates, and early access to our Walking in Light podcast. It’s our way of keeping you inspired and connected to our community as we journey together in faith!